1. Purpose
Haya is a marketplace to discover, book and manage activities offered by professional organisers (“Pros”) in Algeria. Haya is generally not the organiser of listed activities unless expressly stated.
2. Operator
| Operator | Lyes Messad (natural person) |
|---|---|
| Postal address | [To complete before store submission] |
| Contact | support@haya-dz.com |
See the legal notice.
3. Acceptance
By creating an account or using Haya, you accept these Terms, the Privacy Policy and the Community guidelines. If you disagree, do not use the service.
4. Accounts
- Individual: minimum declared age 13. Activities may require a higher age.
- Professional: may require identity / trade-register verification; Pros may stay in review before publishing.
- You are responsible for credentials and accurate information.
5. Roles
- Haya provides the platform and may charge a commission or service fee shown in-app.
- Pros are responsible for listings, delivery, participant safety in the activity context, cancellation rules within allowed limits, and applicable law.
- Customers must provide accurate info and comply with activity requirements.
6. Bookings, payments, wallet & cancellations
Booking rules, manual approvals, deposits, refunds and deadlines are shown in-app per offer (amounts typically in DZD).
An internal wallet/balance may be credited (refunds, credit notes). It is not a bank account; withdrawal rules, if any, appear in-app.
For activity disputes, parties should first use Haya tools. Haya may help mediate but is not obliged to resolve every case.
7. Content & messaging
Illegal, abusive, misleading or infringing content is prohibited. Haya may moderate and suspend accounts under the Community guidelines.
8. Documents
Some flows require uploads (pro KYC, booking documents). You must have the right to share them. Processing follows the Privacy Policy.
9. Intellectual property
Haya branding and software are protected. Pros keep rights in their content and grant Haya a non-exclusive licence to display it for the service.
10. Suspension & account deletion
Close your account in-app (Profile → Delete my account) or via support. Haya may suspend or terminate for fraud, security issues, breach, or legal duty.
11. Availability
Haya aims for reasonable availability without guaranteeing uninterrupted access. Maintenance or outages may occur.
12. Liability
To the extent allowed by Algerian law, Haya is not liable for damages solely caused by a Pro’s failure to perform, temporary outages, or misuse. Mandatory liabilities are not excluded.
13. Governing law
Algerian law applies. Competent courts in Algeria have jurisdiction, subject to mandatory rules.
14. Changes
Terms may be updated. The effective version is dated. Material changes may require renewed acceptance.
15. Contact
support@haya-dz.com · Privacy: privacy@haya-dz.com